Shipping policy

Shipping Policy

Effective Date: May 20, 2026

1. Introduction

At Genetic Weight Club (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through our website.

2. Shipping Destinations

Countries We Ship To

We currently ship to:

  • United States

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States excluding Alaska & Hawaii)

  • Standard Shipping: Free shipping on qualifying orders where applicable

  • Flat Rate Shipping: Shipping costs are calculated at checkout based on the product and destination

International Shipping

We do not currently offer international shipping.

No Hidden Fees

All shipping costs are calculated and displayed at checkout before purchase confirmation.

4. Order Processing Time

Processing Time

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).

Order Cut-Off Time

Orders placed before 5:00 PM CST may begin processing the same business day.

Weekend & Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

  • Standard Shipping: Typically 3–7 business days

  • Expedited Shipping: May be available depending on the product and destination

Notes

Delivery times are estimates only and may vary due to weather, carrier delays, supply chain disruptions, or other circumstances beyond our control.

6. Shipping Methods & Carriers

Reliable Carriers

We partner with trusted shipping carriers to ensure safe and timely delivery.

Domestic Carriers

  • USPS

  • UPS

  • FedEx

Shipment Tracking

All orders include tracking information. Once your order ships, you will receive an email with:

  • Tracking number

  • Carrier information

  • Tracking link

Shipping Insurance

Shipments may be insured against loss or damage when applicable. If you experience any shipping issues, please contact us promptly.

7. Order Tracking

How to Track Your Order

You can track your shipment by:

Assistance

If you need help tracking your order, please contact our customer support team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery

If your package is delayed beyond the estimated timeframe, contact us at:

Lost Packages

If tracking shows your order as delivered but you cannot locate it:

  • Verify your shipping address

  • Check with neighbors or building management

  • Contact us for additional assistance

8.2 Damaged Packages

Reporting Damage

If your order arrives damaged:

  1. Take photos of the packaging and damaged items

  2. Contact us within 7 days of delivery

Resolution

We will work with you to provide an appropriate replacement or refund when eligible.

9. Missing Items

Reporting Missing Items

If items are missing from your shipment:

  • Contact us within 7 days of delivery

  • Include your order number and details of the missing item(s)

Resolution

We will investigate the issue and provide a replacement or refund when appropriate.

10. Return & Refund Policy

Returns

Returns are accepted within 30 days of receiving your order.

Return Conditions

Returned items must:

  • Be unused

  • Be undamaged

  • Be in original packaging

Certain products may not qualify for return.

Return Shipping Costs

  • Customers are responsible for return shipping unless the item is defective or incorrect

  • If the error was caused by us, we will cover return shipping costs

Refunds

Approved refunds are processed within 14 business days after the returned item is received and inspected.

Refunds are issued to the original payment method used at checkout.

For additional details, please refer to our Return & Refund Policy.

11. Incorrect Address

Address Accuracy

Customers are responsible for ensuring all shipping information is accurate before placing an order. We are not responsible for orders shipped to incorrectly provided addresses.

Returned Packages

If a package is returned due to an incorrect address:

  • We will contact you regarding reshipment

  • Additional shipping fees may apply

12. International Customs & Duties

We do not currently ship internationally. If international shipping becomes available in the future, customers may be responsible for customs duties, import taxes, and related fees.

13. Contact Information

If you have any questions regarding your shipment or this Shipping Policy, please contact us:

Genetic Weight Club
116 Agnes Rd STE 200
Knoxville, TN 37919, USA

Customer support hours:
Monday–Friday, 9:00 AM – 5:00 PM CST

14. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting to our website.

We encourage customers to review this page periodically for updates.

Thank you for shopping with Genetic Weight Club. We appreciate your business and are committed to providing exceptional service.