Refund policy

Return and Refund Policy

Effective Date: May 21, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Genetic Weight Club website (“Website”).

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Hours: Monday–Friday, 9:00 AM – 5:00 PM CST

3. Return Eligibility

Customers in the United States have the right to request a return within 30 days of receiving their order, subject to the conditions below.

3.1 Conditions for Return

  • Unused and Undamaged: Items must be unused and in the same condition received

  • Original Packaging: Must include original packaging, labels, and tags

  • Proof of Purchase: Receipt or order confirmation is required

4. Return Process

4.1 Initiating a Return

To initiate a return:

After review, we will provide return instructions and, if applicable, a return shipping label.

4.2 Preparing Your Return

  • Securely pack the item in original packaging

  • Include all accessories, manuals, and included items

  • Attach any provided return documentation

4.3 Shipping the Return

  • Ship using a trackable courier service (USPS, UPS, or FedEx recommended)

  • Return items within 7 days of receiving return authorization

5. Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Unless the item is defective, damaged, or incorrect, in which case we will cover shipping

6. Specific Return & Refund Conditions

6.1 Change of Mind Returns

  • Must be unused and in original packaging

  • Requested within 30 days of delivery

  • Refund issued minus any applicable restocking fees (if applicable)

6.2 Defective or Damaged Goods

  • Contact us within 7 days of delivery

  • Provide photos or videos

  • We will issue a replacement or full refund (including return shipping)

6.3 Incorrect Product Received

  • Contact us immediately upon receipt

  • We will cover return shipping and send the correct item

6.4 Product Never Arrived

  • Contact us if delivery exceeds estimated timeframe

  • We will investigate with the carrier

  • If confirmed lost, we will issue a refund or replacement

6.5 Order Cancellation

  • Orders may be canceled for a full refund if not yet shipped

  • If shipped, standard return process applies

7. Exceptions to the Return Policy

Non-returnable items include:

  • Custom or personalized products

  • Perishable goods

  • Intimate or sanitary items (if opened/used)

  • Gift cards or digital/downloadable products

8. Refunds

8.1 Refund Conditions

  • Refunds are issued after inspection of returned items

  • You will be notified of approval or rejection via email

8.2 Refund Processing

  • Refunds are issued to original payment method

  • Processing time: up to 14 days after approval

8.3 Partial Refunds

May apply if:

  • Items are damaged (not due to our error)

  • Items are missing parts

  • Returns are made late (beyond 30 days)

9. Exchanges

  • We replace items if defective, damaged, or incorrect

  • Contact: support@geneticweightclub.com

  • We cover shipping for defective/incorrect items

  • Customer pays shipping for change-of-mind exchanges

10. Timelines

  • Return request window: 30 days from delivery

  • Refund processing time: up to 14 days after approval

  • Bank processing may take additional time depending on provider

11. Legal Rights

This policy does not affect any rights granted under applicable U.S. consumer protection laws.

12. Questions and Support

For help, contact us:

Or visit our FAQ page (if available on your website).

Final Agreement

By purchasing from Genetic Weight Club, you agree to this Return & Refund Policy.